Return Policy

At Skin Nuit, your skin’s health and satisfaction are our top priorities. We take great care in formulating and packaging our products. However, if you receive a damaged product or the wrong item, we are here to make it right with a hassle-free return and exchange process.

1. Eligibility for Return & Exchange

We offer a 7-Day Return & Exchange Guarantee from the date of delivery. To be eligible for a return or exchange, your item must meet the following criteria:

• Damaged or Faulty Items: Products received damaged, broken, or leaking during transit.

• Incorrect Product: Receiving an item different from what was ordered.

• Condition: Products must be unopened, unused, and in their original packaging with all security seals intact due to hygiene and safety reasons for skincare items.

Note: Products that have been opened, used, or tampered with cannot be returned or refunded unless there is a proven product defect.

2. Non-Returnable Items

For hygiene and safety compliance, the following cannot be returned or exchanged:

• Opened, used, or tested skincare products.

• Promotional items, free samples, or items purchased during clearance/flash sales.

• Orders placed without order confirmation or valid proof of purchase.

3. How to Request a Return or Exchange

Follow these simple steps to lodge a return or exchange request:

1. Contact Us: Email our support team at support@skinnuit.com (or WhatsApp us) within 7 days of receiving your package.

2. Provide Details: Include your Order Number, customer name, contact details, and a clear photo/video showing the issue (e.g., damaged item or wrong product received).

3. Verification: Our team will review your request within 24–48 hours and provide instructions along with the return shipping address.

4. Refunds Process

Once your returned package is received and inspected at our warehouse:

• Approved Refunds: If eligible, your refund will be processed within 5 to 7 business days.

• Payment Methods:

  • Online Payments: Refunded back to the original payment method (Credit/Debit Card or Bank Transfer).

  • Cash on Delivery (COD): Refunded via direct bank transfer or store credit/coupon code.

5. Return Shipping Charges

• Defective/Wrong Items: If the return is due to our error (damaged package or incorrect item shipped), Skin Nuit will cover all return courier costs.

• Change of Mind: If an exchange is requested due to personal preference/change of mind (for unopened items), the customer will be responsible for the return shipping fees.

6. Order Cancellation

You can cancel your order free of charge before it has been dispatched from our facility. Once an order is dispatched and a tracking number is generated, it cannot be canceled and will fall under our standard Return Policy.

7. Need Help?

If you have any questions regarding your return or exchange status, reach out to us:

• Email: support@skinnuit.com
  Customer Support Hours: Monday – Saturday (9:00 AM – 6:00 PM)